February 2010

"Clients benefit from naked service because they hear what they need to hear, without having to parse through what you are saying."

This month, we welcome back Patrick Lencioni, best-selling author of The Five Dysfunctions of a Team, Death by Meeting, and The Three Signs of a Miserable Job.

In his new book, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty, Lencioni tackles an issue that all consultants face: how to retain the clients you really want. We asked Lencioni about the strategies he uses to build trust and keep clients loyal.

Read our interview with Patrick Lencioni

We're also featuring articles on boosting your creativity, how to stay at the top of your game, what we can learn from Columbus, making the most of survey research, and a report on what CEOs around the world think is coming in 2010.

The Pulse of the Services Industry

Since 2007, we've published a monthly report on the global services industry called the MCNews 12 Index.

We track the stock performance of twelve publicly-traded services companies that account for roughly $80 billion in combined annual revenue, and serve clients around the world.

Then, we calculate an Index, like other stock indicies you see in the market, that reflects general investor sentiment about the state of the global professional services industry.

Read the latest MCNews 12 Index Report

Coming Attractions

"Although it's fashionable for folks in the C-suite to proclaim their commitment to 'corporate responsibility,' such talk often rings hollow."

Next month, we'll talk with Jeffrey Hollender, cofounder and chairman of Seventh Generation, the fastest growing brand of natural home and personal-care products. In his new book, The Responsibility Revolution: How the Next Generation of Businesses Will Win, Hollender outlines his prescription for the businesses of tomorrow.

We'll ask Hollender about the opportunities and obstacles executives face in embracing a new model for leading a 21st century business.

Look for the next issue of Management Consulting News on March 2, 2010.

Guerrilla Consulting

Don't forget to click over to the Guerrilla Consulting site where you'll find the recent issues of our other newsletter, The Guerrilla Consultant.

Have an Idea?

If you'd like to share your expertise in the form of an article, tip or interview, we'd like to hear from you. Have a look at the guidelines for submitting articles, and send your material to the editor. Also, if you have an idea you'd like to see addressed in an issue of Management Consulting News, let us know.